Help Center / FAQ

H1: Help Center (FAQ)

Orders

Q: Can I change or cancel my order?
A: Contact us within 【12 hours】 of placing your order. Once processing starts, we may not be able to make changes.

Q: I entered the wrong address—what should I do?
A: Email us ASAP at 【support@thearchivistdesk.com】. If it has already shipped, we may be unable to reroute it.

Shipping

Q: How long does shipping take?
A: Processing takes 【1–2 business days】, then delivery typically takes 【7–25 business days】 depending on destination.

Q: Do you ship internationally?
A: Yes, we ship worldwide. Customs fees (if any) are the customer’s responsibility.

Returns & Refunds

Q: What’s your return policy?
A: Returns are accepted within 【30 days】 of delivery, unused and in original condition. See our Returns & Refunds page for details.

Products

Q: Will colors look exactly like the photos?
A: We do our best to display colors accurately, but lighting and screen settings can cause slight differences.

Q: How should I care for my item?
A: See our Materials & Care Guide for best practices.

Support

Q: How do I contact you?
A: Email 【support@thearchivistdesk.com】—we reply within 【24–48 hours】.